Terms of service

General
These terms and conditions apply to all purchases on gavnstudio.dk. The shop is operated by GAVN Studio ApS, CVR (company reg. no.) 44574616, St. Voldgade 5, 8900 Randers C, Denmark. Email: info@gavnstudio.dk.

Prices and payment
All prices include VAT. Shipping costs are described in our shipping policy and shown at checkout before you confirm your purchase. You can pay with the payment methods shown at checkout. The amount is charged when your order is dispatched.

The agreement
The agreement is concluded once you have received an order confirmation by email. Our collections are limited and sewn in small quantities, so in rare cases an item may sell out after you have ordered it. If that happens, we will contact you and refund the amount for the item.

Delivery
See our shipping policy for delivery methods, prices and delivery times.

Right of withdrawal
You have a 14-day right of withdrawal. See our refund policy for how to return items.

Returning part of an order
If you have bought several products from us, you can return one or more of them, even if they were bought in a single order. Please note that shipping costs are not refunded if you only return part of your purchase.

Right to complain (warranty)
We follow Danish consumer law and offer a 2-year right to complain. This covers any defects in material and/or manufacturing that were not disclosed at the time of purchase. If you discover a defect that entitles you to make a complaint, we offer several solutions depending on the situation: the item can be repaired or exchanged, or you can get your money back or a price reduction.

The right to complain does not cover defects or damage caused by incorrect handling of the product. It is important that you complain within a "reasonable time" after discovering the defect. A complaint will always be considered timely if it is made within two months of discovering the defect.

If the complaint is justified, we will also refund your reasonable shipping costs for returning the item. Please send the item back in suitable packaging to avoid damage during transport.

Personal data
We process your information in accordance with our privacy policy.

Complaints
If you have a complaint, please contact us first at info@gavnstudio.dk. If we cannot find a solution together, you can file a complaint with the Danish Centre for Complaint Resolution (Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark) via naevneneshus.dk. If you live in another EU country, you can also use the European Commission's online dispute resolution platform: ec.europa.eu/odr.